Pieces are dispatched every Tuesday, Friday, and Sunday through our trusted logistics partner, Delhivery. Consolidated dispatches reduce unnecessary transport, lower the carbon footprint of each journey, and help ease the pace placed on the people who move our parcels. We believe thoughtful timing is another way to care — for the garment, the environment, and those who carry it.

Standard transit takes between 2 and 7 working days.

All orders placed through online payment are eligible for free delivery. We currently do not offer cash-on-delivery for our products.

We accept cancellations until the product has been dispatched.

We inspect and mark every item as checked before it leaves us. In the unlikely event that your order arrives visibly damaged or different from what was shown at the time of purchase, we will arrange a free exchange.

We also offer free exchanges for sizing issues. To initiate an exchange, write to us at studio@wearthyme.com with your order number, product name, and the size you need. Once we receive and inspect your returned item, we will dispatch the replacement. We cover return shipping. If the product we receive shows signs of use, damage, or alteration by the customer, or if the original packaging, accessories, or tags are damaged, soiled, or missing, we will return your original purchase to you.

Returns must be initiated within 7 days of delivery. To initiate a return, write to us at studio@wearthyme.com with your order number, product name, reason for return, a video of your unboxing, and clear images of the defect. Items must be returned in their original packaging with all accessories, tags, and product bags intact.

We are unable to accept a return if:
The return is initiated more than 7 days after the date of delivery
The item shows signs of use, damage, soiling, or alteration by the customer
The original packaging, accessories, or tags are damaged, soiled, or missing

We produce in limited batches and stand by the quality of everything we make, which is why we rarely run sales. During any one-off sale periods, all discounted purchases are final and not eligible for return or exchange.

Because a single artisan makes each product, no two garments will be identical. Minor natural variations in texture or finish are not defects — they are the mark of something made by a person, not a machine.